ITIL® is the most widely accepted approach to IT Service Management in the world. ITIL® helps individuals and companies use IT to achieve business improvement, transformation and growth, while consolidating their services. Thousands of companies around the world implement ITIL® best practice in their environments, including IBM, Microsoft, NASA, HP, Toyota, VISA etc.

Course target

Introducing the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (ITIL®) model. Gain the knowledge required to take the ITIL Foundation Certificate in ITSM.


IT professionals, system and network administrators, managers responsible for the delivery of IT services in an organization.


Some experience with business processes and IT services is recommended, but not required.

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